"I want to express my gratitude again for your skillful impromptu "pinch-hitting" for the absentee presenter in the "Writing Effective Marketing Copy" session at the Membership Marketing Symposium last Friday. You also have my admiration for your instant problem-solving response to a clear emergency and for stepping into the breach for more than 100 expectant registrants with skill, confidence and enthusiasm - immediately after presenting your own prepared session.

Evidence of how well you satisfied a potentially alienated audience is abundant in the glowing evaluations - many of which complimented you for a great save, or even declared it to be their "best session". Several have even called ASAE since the symposium to express their appreciation for your professionalism and your performance.

I couldn't agree more. ASAE and I personally are permanently in your debt. Many thanks for your valuable intervention and gift to us all."

Wilda G. Skroch, Manager, Education Programs & Resources, American Society of Association Executives